Refund policy

Refund & Return Policy
Last updated: July 6, 2026

At NOIR ARC, we are committed to providing authentic, high-quality fragrance decants. Every order is carefully prepared and inspected before shipment. By placing an order with NOIR ARC, you acknowledge and agree to the terms outlined in this policy.

Returns & Exchanges
Due to the nature of fragrance products and for hygiene and safety reasons, all sales are final. We do not accept returns or exchanges on opened, used, tested, or partially used products.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the incorrect item, please contact NOIR ARC within 72 hours of delivery at noirarcdecants@gmail.com

To submit a claim, please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product, packaging, and any damage

Our team will review your claim and determine whether it qualifies for a refund or replacement. If approved, a refund will be issued to your original method of payment and typically takes 5–10 business days to appear in your account, depending on your financial institution. Claims submitted more than 72 hours after delivery may not be eligible for a refund or replacement.

Product Authenticity
All fragrances sold by NOIR ARC are decanted from 100% authentic retail bottles. Batch codes are available upon request for verification purposes.

Order Cancellations
Orders may be canceled within 1 hour of being placed, provided they have not yet been processed or shipped. Once an order has been processed or shipped, it cannot be canceled. To request a cancellation, contact us immediately at noirarcdecants@gmail.com

Shipping Issues
NOIR ARC is not responsible for packages that are lost, stolen, delayed, or damaged after they have been marked as delivered by the shipping carrier. If your package is lost in transit or you experience a delivery issue, please contact us at noirarcdecants@gmail.com and we will do our best to assist you in filing a claim with the carrier.

Non-Refundable Items
The following are not eligible for refunds or returns:

  • Opened or used fragrance decants
  • Products damaged due to misuse or improper handling
  • Claims submitted more than 72 hours after delivery
  • Items marked as final sale

Chargebacks & Disputes
By placing an order with NOIR ARC you agree to this refund policy and acknowledge that all sales are final except as outlined above. We encourage customers to contact us directly before initiating a chargeback or dispute, as we are committed to resolving any issues fairly and promptly.

Contact Us
If you have any questions regarding this policy or need assistance with an order, please contact us:
noirarcdecants@gmail.com