Shipping policy
Shipping Policy
Last updated: July 6, 2026
At NOIR ARC, we are committed to processing and shipping your order as quickly and carefully as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received. Orders are not processed, shipped, or delivered on weekends or holidays. During periods of high order volume, processing times may be slightly delayed. If there is a significant delay with your order, we will contact you using the information provided at checkout.
Shipping Rates and Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method. Estimated delivery times are provided by the shipping carrier and are not guaranteed by NOIR ARC. Actual delivery times may vary due to carrier delays, weather conditions, holidays, or other circumstances outside of our control.
Fragrance Shipping Notice
Fragrances are classified as hazardous materials for air transport due to their alcohol content. As a result, some orders may be shipped via ground service only depending on your location and the carrier's regulations. We comply with all applicable shipping regulations regarding fragrance transport.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to update after you receive your confirmation email.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout. NOIR ARC is not responsible for orders shipped to an incorrect address provided by the customer. If you need to correct your shipping address, please contact us immediately at noirarcdecants@gmail.com. Address changes cannot be guaranteed once an order has been processed or shipped.
Lost, Stolen, or Delayed Packages
NOIR ARC is not responsible for packages that are lost, stolen, delayed, or damaged after they have been handed over to the shipping carrier or marked as delivered by the carrier. If your package is lost in transit prior to delivery, please contact us at noirarcdecants@gmail.com and we will do our best to assist you in filing a claim with the carrier. For packages marked as delivered but not received, we recommend checking with neighbors, building management, or your local post office before contacting us.
Damaged or Incorrect Packages
If your order arrives damaged, defective, or incorrect, you must contact us within 72 hours of delivery at noirarcdecants@gmail.com. Please include:
- Your order number
- A description of the issue
- Clear photos of the product, packaging, and any damage
Our team will review your claim and determine whether it qualifies for a refund or replacement at our sole discretion.
Domestic Shipping
NOIR ARC currently ships within the United States only. We reserve the right to limit or refuse shipments to certain locations at our discretion.
Shipping Policy Changes
We reserve the right to modify this Shipping Policy at any time. Any updates will be posted on this page with an updated revision date. Your continued use of our Services following any changes constitutes your acceptance of the revised policy.
Pre-Order Items
Some items on our website may be available for pre-order prior to being in stock. By placing a pre-order, you acknowledge that your order will not ship until the item becomes available. We will do our best to fulfill and ship all pre-orders within 2–4 weeks of the order date. This timeframe is an estimate and not a guarantee — in the event of an unexpected delay beyond this window, we will notify you promptly via the email provided at checkout.
Pre-orders may be canceled at any time before the order has been fulfilled and shipped. If you cancel your pre-order within 1 hour of placing it, you will receive a full refund with no fees applied. Cancellations made after the 1-hour window are subject to a 5% cancellation fee to cover non-recoverable payment processing costs. The remaining balance will be refunded to your original method of payment within 5–10 business days. Once a pre-order has shipped, our standard Refund & Return Policy applies.
Contact Us
If you have any questions regarding shipping or your order, please contact us: noirarcdecants@gmail.com